Terms & Conditions
All Pricing is in Australia dollars
All prices are subject to change without prior notice. Please feel free to call or email to confirm pricing or to request a quotation. We reserve the right to ship orders by alternate couriers / methods at all times. Cobra Torches Australia will pay for any additional shipping cost incurred by such a change.
Return Policy: No merchandise will be accepted for return without prior authorisation and must include a RGA number. All return shipments must be prepaid. No returns will be accepted more than 30 days after original invoice date. Cobra Torches Australia will pay for return shipping cost if the return is a result of our error (e.g. shipped incorrect product).
Within 30 days of delivery, you may return a DVD, in its original, unopened, condition for a full refund. DVDs that are opened or defective may only be exchanged for the same title.
Books are non-refundable, unless damaged in shipping. If you need to return a book due shipping damage, please contact us within 7 days of order receipt and we will promptly replace your book.
Tools carry a 30-day money back guarantee. If for any reason they do not meet your requirements, they may be returned to us, freight prepaid, within the 30-day period, for credit. This warranty shall not apply to any tool which has been subjected to misuse, neglect or accident, nor shall it apply to any tool which has been repaired or altered in any way. All tools are covered by that manufacturer's warranty. This warranty covers replacing any parts that are found defective as to material or workmanship only when the tools are returned to us, transportation prepaid and subject to our inspection and approval.
Please Note: A 20% restocking fee will apply to any and all "drop shipped" and "special order" tools and equipment. Customer is responsible for return freight and insurance.
Special Order Policy:
When you place a Special Order, that means that you are ordering an item that is a non-stock or "Special" order. Different terms may apply to Special Orders. Generally the following terms will apply:
- 50% deposit is usually required at time of order, balance COD;
- A 20% restocking fee will be charged on the return of special ordered items. These items must be returned in "like new" condition. Customer is responsible for payment of return freight and insurance fees.
Consumer Information Regarding Lost or Damaged Shipments:
We carefully package and ship our customer's purchases as quickly as possible. Unfortunately, sometimes "glitches" happen beyond our control. Here are some guidelines in the event of a lost or damaged package. Our goal is 100% customer satisfaction, so please know that we will do everything in our power to make sure our customers are taken care of!
Lost Package Reporting:
In the event of a lost / undelivered package, Cobra Torches Australia (the shipper) will handle reporting a lost package claim for our customers.
In order to be considered lost, a package must be undelivered 5 working days after the expected delivery date and time. A report cannot be made until then.
Australia Post will then conduct a "package search" which includes a complete investigation to locate the package. The investigation may include a search of the Australia Post shipping system and operation centers, or calls to recipients or shippers. For this reason it is important for us to have a daytime phone number at which a Australia Post representative may easily reach you.
Usually, most lost package reports are resolved in 7 - 10 business days. For this reason, our policy is to not re-ship merchandise until such time as Australia Post has concluded their investigation.
In the event of a damaged package resulting in loss of goods or damaged goods, please contact Cobra Torches Australia directly. It is important that you retain the original shipping carton and packaging materials. Depending on the claim, a damage inspection may be performed by Australia Post. This inspection is necessary for claims processing. In the event of damaged / broken goods, Cobra Torches Australia will replace the goods at no charge.
Consumer Information Regarding Sales Tax:
Cobra Torches Australia charges sales tax in all states and territories of Australia.
If you have questions about any of the above Terms and Conditions we encourage you to contact us with questions prior to placing your order.
Please Note: International Shipping / Customs / Fees Information:
Due to strict government policies, we can not alter any declaration amounts. Please understand you will be responsible for any Import fees your country imposes. Depending on the carrier you choose upon completion of order, you may be responsible for applicable customs, brokerage fees, taxes, etc. Generally, the Australia Post does NOT include any of the above and you will be charged at delivery by your postal service accordingly. While FedEx usually includes these fees, we do not guarantee that you will not incur additional fees. Please contact us by email or phone if you need an exact quotation. Thank you for your understanding.